the long and the short of it: complimentary hemming



complimentary hemming - lululemon

Our good friend Alexis would like to share the magic that is complimentary hemming.

Right off the bat, I have a confession to make. At 5’10”, I rarely need to get my pants hemmed. I actually suffer from a different problem called “my-pants-are-usually-too-freaking-short”, meaning I spend most of the year in a mini-skirt (*please note this is a lie).  However, I do have some pals less Amazonian than myself and I have heard how difficult it can be for more petite ladies to get the right pant length.

We make both regular length and tall length in some of our core pant styles (and yes, tall length is ACTUALLY long. As in 35” inseams).  We also offer complimentary hemming on our pants.

That’s right, let me say it again (it just feels so good): we offer complimentary hemming on our pants.

so, what do you need to know about complimentary hemming?

1. where do I go to get my pants hemmed?
Remember that episode of Friends where Chandler goes to Joey’s tailor and weirdness ensues? This is a lot more straightforward (and less creepy) than that. Go into any of our stores and ask an educator to pin up the hem to your liking. Try and bring the shoes you plan on wearing with your pants so that you can get a perfect fit. Once you drop off your pants, they should be ready for pickup within approximately five business days.

2. how can I get the perfect fit?
The educators in the store are fit experts so don't be afraid to ask for their input. While we do complimentary hemming, we do not offer complimentary alterations…so make sure things are looking good in the waist, hips and thighs. Please also note that certain items with detailing at the hem (like drawcords) can be hemmed but the drawcord detail will not be “re-done” – it will be finished with a standard hem. There is the odd item, like something with a zippered ankle, that cannot be hemmed. For more info on which garments are specifically available for hemming, please contact our Guest Education Centre.

3. I bought my pants online and they are too long. what can I do?
If you bought your pants online, no worries – just head to any of our stores to get them hemmed. Looking for the closest store to your home? Check out our store finder to see what’s in your hood.

4. are my tops invited to the party?
You know it! If you have a top that is too long in the body or sleeves, go to your closest store and chat with an educator to see if your garment fits the bill for complimentary hemming.

5. what else do I need to know?
Are your pants a couple years old but you’ve suddenly shrunk three inches? No problem – we can hem pants at any time and a receipt isn’t necessary. The only thing we do ask is that you bring your pants freshly washed.

So that's that...the need-to-know info on our hemming. See you bending (and not tripping) on the mat.

read more related posts:

169 Comments


Thanks for this post! I recall being told by a store associate that pants hemming could be done at any time, not just at time of purchase. I am wearing my brand new Groove pants now that I am pregnant, but once I give birth, I believe I’ll need hemming since the pant will sit differently on my waist. Is it true that I can bring them in in a few months for hemming at that time?

Comment by Gin — September 19, 2009 @ 12:55 pm


I bought a couple of pants a while ago and had them hemmed by my aunt (I don’t live in Calgary or Edmonton and I was told at that time that they won’t courier my merchandise). Am I still able to bring my pants to a lululemon store in Calgary to get it hemmed? My sister lives there now so she can pick it up for me.

Comment by Bryan — September 19, 2009 @ 8:02 pm


It’s true Gin – you can bring them back for hemming for the entire life of the garment! Cheers.

Comment by Ashley — September 20, 2009 @ 10:25 am


lululemon continues to amaze me with it awesome-ness! could this place get any cooler?

Comment by Marli — September 20, 2009 @ 3:08 pm


Hey Gin and Bryan,

You are both in luck! You can bring your lululemon pants in any time after they’ve been purchased and we will hem them for you for no charge at all. :)

- Lauren

PS – Congratulations Gin!

Comment by lululemon — September 20, 2009 @ 3:50 pm


But, just so you know they do charge for re-hemming – so, if you had them hemmed once you will be charged for the second hem. I think the comment about bringing them back for hemming for the entire life of the garment is a bit misleading.

Comment by Sylvia — September 24, 2009 @ 10:21 am


Hi Sylvia,

We don’t charge guests for hemming their items more than once – it’s always complimentary for (hemmable) lululemon items whether they’ve been previously hemmed or not.

However stores will charge shipping for sending hemmed items to guests who live out of town, perhaps this is what you’re thinking of?
If not, please contact us here at the GEC (l.877.263.9300 or gec@lululemon.com) because I’d love to get some more information about your experience :)

- Lauren

Comment by lululemon — September 24, 2009 @ 12:57 pm


Hi, I ordered some pants from the Lululemon online store. They are several inches too long. Can I take these to a store to be hemmed?

Thanks!

Comment by Sandysmum — April 24, 2010 @ 11:03 am


Hey Sandysmum! :) You can bring them to any lululemon location to get them hemmed!

Shawna
Online Community
lululemon athletica

Comment by Shawna — April 26, 2010 @ 6:44 am


If I purchase online, can I send them in (somewhere) to be hemmed as well? I don’t live near a store :(.

Comment by Kara — May 12, 2010 @ 5:39 pm


Hi Kara,
Feel free to give us a call at the Guest Education Centre so that we can discuss hemming options with you. 1.877.263.9300 option 2.

Liz
Online Community
lululemon athletica

Comment by Liz - lululemon online community — May 13, 2010 @ 9:40 am


I was wondering if you also alter your pants to add drawstrings? I have a pair of somewhat loose clamdiggers that are very comfortable but slide down my waist a bit.

Comment by sara collings — May 17, 2010 @ 12:10 pm


Hi Sara,
Our hemmers generally stick to hemming and do not usually do alterations to lululemon garments. You can take it into a store and ask if it’s possible, but I might recommend taking it to a seamstress to see if a drawstring can be added.

Comment by Laura M — May 17, 2010 @ 3:04 pm


Hi,
I just bought a pair of the new Elevate pants which have drawstring(well, drawelastic actually) bottoms. Would it even be possible to have these hemmed? I know I can gather them up with that drawstring feature, but even when I do that, the gathered bit is sitting on the floor because they are so wide. Its fine for the yoga studio but not so great for out on the street.

Another question (if I can get them hemmed): I bought them in Vancouver but am going to Chicago shortly and wondered if I can get them hemmed while I’m there?

Comment by Emily — May 18, 2010 @ 1:16 pm


Hi Emily!
You can get them hemmed at any lululemon store, but you will lose the drawstring in the bottom. If you get them hemmed in Chicago, be sure you’re there at least a week just to be safe.

Comment by Laura M — May 18, 2010 @ 3:05 pm


Hi,
i bought a pair of pants in the outlet store would it be possible to bring it into a regular store to get them hemmed?

Comment by Lor — June 4, 2010 @ 12:53 am


Hey Lor,

yes, you can take pants you purchased at the outlet to your local store to get hemmed as well.
~Jenna

Comment by Jenna — June 4, 2010 @ 3:49 pm


I’ve worn the pants a couple of times – can I still bring them in to get hemmed?

Comment by Lynn — June 4, 2010 @ 11:23 pm


Sure can Lynn! Just be sure that the pants are cleaned before hand and that won’t be a problem.

Comment by Jenna — June 5, 2010 @ 12:09 pm


Lululemon hemming that maintains the flat seams? Sounds fantastic!
If I bought some pants previously that are too long, can I bring them in for hemming even If I no longer have the original reciept?

Comment by Erika — July 10, 2010 @ 1:46 am


Definitely bring them in Erika, it should be no problem to hem them for you. Be sure they are washed prior to taking them in and bring in the shoes you will be wearing them with so you can get the perfect length.

Comment by Jenna — July 10, 2010 @ 10:37 am


This is a really stupid question, but I just bought a pair of groove pants and I noticed the leg is really flared, more than how I remembered my last pair. Is there a way to reduce this flare when I get mine hemmed?

Comment by Tania — July 10, 2010 @ 7:44 pm


Hey Tania,
You aren’t imagining it. We have previously made the Groove Pant Straight Leg and the current Groove Pant we have is more of a Sneaker Cut so does have more of a flare. Our seamstresses can do a basic hem for pants but can’t make alterations to the design. If you want the cut changed, I would suggest taking it into a local seamstress and seeing if they would be able to do it for you.

Comment by Jenna — July 11, 2010 @ 2:11 pm


I have a few crop pants that I want to make it shorter so it would look proportional on me. I notice the lulu logo is quite close to the bottom of the pants. I wonder if they would add a new logo on it if gets cut out?

Comment by christina — August 5, 2010 @ 8:02 pm


If I bought my pants from the factory outlet, can I still get them hemmed?

Comment by Roger — August 31, 2010 @ 11:00 pm


Hi Roger,
You definitely can! Our Factory Outlet doesn’t offer complimentary hemming, but you can take your pants into any other lululemon location to have them hemmed.

Comment by Morgan- GEC Online Community — September 1, 2010 @ 12:10 pm


Do you still charge to send hemmed pants to a customer that lives out of town? My closest lululemon is 2 hours away and I really don’t want to have to drive back 5 days later to pick up my pants! :-)

Comment by Erika — September 7, 2010 @ 1:18 pm


I got my pants hemmed at lulu lemon about 2 months ago and when I got them back they were too short. I’ve had many pairs of pants purchased and hemmed at this store before and they have been great. Unfortunately this pair has sat in my closet for two months unworn. Is there anything I can do?

Comment by Michelle — September 7, 2010 @ 5:46 pm


Hi Erika! I believe stores will still ship out your hemmed pants to you as long as you cover the shipping. This would be something to discuss with your closest store.

Hi Michelle! If your pants were hemmed improperly, definitely take them back to the store and an educator know. They’ll be able to work out a resolution for you.

Comment by Laura M — September 8, 2010 @ 2:13 pm


Just a question from a first time lulu purchaser – I bought a pair of ‘dance pants’ but requested them hemmed.

I’m only about 5’4 and needed a size 12 to fit my thighs comfortably; so the pants were about 6-8 inches too long, so I wanted them hemmed.

I just picked them up a few days ago, and realized now, in the hemming process, the drawstring feature is taken away?

I didn’t realize this and am a little upset as I liked the drawstring feature to turn the pants into crops?

Is it usual to cut out a feature of the pants with hemming? or is this an error in alterations that i should report and get rectified?

Comment by Dee — September 10, 2010 @ 9:24 am


Oops – just read comment # 15 above. Sorry, guess I just wasn’t informed in the store that I’d lose the drawstring.

Comment by Dee — September 10, 2010 @ 9:28 am


Hi Dee,

Our stores offer a basic hem on our pants, but they are not able to replace drawstrings or other features that may be lost. I’m sorry that the store did not educate you on this, and I’d love to pass this feedback along to the store directly. Would you be able to email geconline@lululemon.com to let us know which store you visited? Thank you!

Comment by Morgan- GEC Online Community — September 10, 2010 @ 1:04 pm


I just got a large Anywear jacket- the length is perfect, however the width is too much- is it possible to get that taken in some?
Thanks,
Lew

Comment by Lew — November 21, 2010 @ 10:39 am


Hi Lew,
Our stores offer complimentary basic hemming, but are not able to do alterations. I suggest heading to your local seamstress or tailor to see if they’d be able to alter your Anywear Jacket.

Cheers,
Laura
GEC Online Community

Comment by lululemon athletica GEC — November 22, 2010 @ 11:09 am


First, I love all of my lululemon items. I recently purchased a pair of Relaxed Fit pants and they are slightly too short for my liking. (1 to 1 1/2 inches) Would you suggest I see a seamstress to let these down or is it possible to have them let down in store?
Thank you,
Meghan
PS-More tall styles would be fabulous!

Comment by Meghan — December 6, 2010 @ 8:59 pm


Hi Meghan! Our hemmers only do a basic pant hem, so I recommend heading into a seamstress to discuss letting down the hem of your Relaxed Fit Pant. Love the feedback on more tall pant styles! As a long-legged-lady myself, I definitely understand where you’re coming from. I’ll be passing your feedback on to our designers.

Cheers,
Laura
GEC Online Community

Comment by lululemon athletica GEC — December 7, 2010 @ 12:22 pm


Can you get them hemmed right after you buy them? Or do you have to pick them up a few days later?

Comment by Linda Greene — December 23, 2010 @ 4:33 pm


Hey Linda,

You can have your pants pinned as soon as you buy them but it usually takes about 5 business days, depending on the store, to have them completed and ready for pick up.

Jordan
GEC Online Community

Comment by GEC Online Community — December 24, 2010 @ 10:30 am


I got a pair of pants for Christmas but of course they are too long I am only 5’1″. The closest store to me is in Saskatoon, SK which is 3 hours away. I heard that you have someone that also does the hemming in Regina, SK, I’m only 45 minutes from there. Is this true. If so could you please pass on the information. Thanks

Comment by Tonya — December 27, 2010 @ 11:23 am


Hi Tonya,

Thanks for contacting us. We only offer complimentary hemming at our store locations. There may be a tailor in Regina that can hem flat seams, but it’s not part of our complimentary hemming.

Comment by Morgan- GEC Online Community — December 28, 2010 @ 3:16 pm


I’m 5.1 and I think they’d be too long on me
does the hemming cost any extra?

Comment by Lynette — December 31, 2010 @ 10:46 am


Hi Lynette! There is no charge for our hemming. It’s complimentary! We can hem your pants to the perfect length for you, just head into your local store.

Cheers,
Laura GEC Online

Comment by lululemon athletica GEC — January 4, 2011 @ 12:04 pm


Do you also offer basic hemming for tops (Power Y tank)? It’s a little long, and I was hoping to have it shortened by about an inch…

Comment by Andrea — January 13, 2011 @ 8:25 am


Hey Andrea,
It depends on the style of tank, as some styles have different technical features that cannot be hemmed. Because the Power Y Tank is just a basic hem, you can take it into any lululemon store and have it shortened for free.
Morgan
GEC Online Community

Comment by Morgan- GEC Online Community — January 13, 2011 @ 11:58 am


I recently purchased a pair of your ‘smash pants’ and they are too long, but I misplaced the receipt, but the tags are still intact. Would I need the receipt in order to get them hemmed if all of the tags are still on the pants?

Comment by Stan — January 18, 2011 @ 8:57 pm


Hey Stan,
No need to worry about the tags or the receipt! We are happy to hem any of our pants, provided that they have been washed if they have been previously worn. So feel free to drop into any of our stores, anytime and get them hemmed.
Tip# bring in the shoes you are going to wear with the pants to get the perfect length.

~Jenna

Comment by lululemon athletica GEC — January 19, 2011 @ 5:25 pm


Hi, I just got my lulu pants hemmed and they had a symbol on the leg on one side and a symbol on the back on the other side. I asked the woman measuring the length of the pants on me if I could get them hemmed so that the symbol is still there. She said that if they removed the symbol on the leg that they would sew another one on for me. Unfortunately, when I took my pants home, the symbol wasn’t there anymore :/ will they put a new symbol on for me for free? If so how long would it ttake?

Comment by Fatima — January 22, 2011 @ 9:10 pm


Hi Fatima,
We can put a new symbol on for you, so head back into the store and talk to an educator about it. It shouldn’t take very long. We also might be able to send you a symbol to put on yourself if you prefer. Give us a shout at the Guest Education Centre: 1.877.263.9300 option #2
~ Laura, GEC Online

Comment by lululemon athletica GEC — January 23, 2011 @ 9:34 am


Obviously Lululemon doesn’t care about their customers. I too had the same problem as Fatima (symbol removed after hemming)…I called the toll free number and after waiting 15 minutes waiting to speak to a GEC i decided to use the option where a GEC would call back. I left a detailed message describing my situation and still haven’t heard from them. I was hoping a symbol would be sent to me because I don’t think its right to have to pay for shipping in order for them to put on a new symbol where I could easily put one on if they sent me one.

Comment by Annonymous — January 29, 2011 @ 11:53 am


Hey Anon,
I’m sorry to hear you haven’t heard back from us at the GEC yet as we check our voicemails at least twice a day. If the seamstress from your local store did not put the reflective logo back on we can definitely send you out one to iron on yourself. I would suggest trying to give us a call back again, or you can email our online community directly at geconline@lululemon.com. If you do call, be sure to select option #2, 1.877.263.9300
~Jenna, GEC Online Community

Comment by lululemon athletica GEC — February 1, 2011 @ 2:18 pm


Hi , I purchased two pants and got them hemmed , once I asked them to ship the pants to me (because I dont live near a store) they were unsure of what I was talking about. They said they would send them to me but they never charged me the shipping fee , will I still be receiving my pants…they seemed very unorganized .

Comment by Joannie — February 5, 2011 @ 1:26 pm


I bought athletic pants that are not from lululemon but are the same type of material. Would I be able to bring them in to get hemmed if I pay a fee?
thanks

Comment by Jenn — February 5, 2011 @ 4:07 pm


Hi! I just bought my run:inspire tights a week ago, and since I’m only 5′ they’re too long for me. Will I be able to take them in to the lululemon store to get them hemmed?

Comment by Kat — February 5, 2011 @ 10:46 pm


Hi Joannie,
I recommend giving the store a call to see what’s going on with your hemmed pants. You can find all the contact info for the store you spoke to using our store finder here: http://www.lululemon.com/stores/

Hi Jenn,
Our complimentary hemming is only provided for lululemon items.

Hi Kat,
Head into your local store! They’ll be able to hem your tights for you.

~ Laura, GEC Online Community

Comment by lululemon athletica GEC — February 7, 2011 @ 12:46 pm


Hello,
I just bought the hot class bra for bikram yoga. I am finding that when it get wet it fits a lot looser,causing me to make frequent adjustments. Is there anyway the hemmers will be able to make alterations to this bra ie. take the straps in about an inch?

Thanks

Comment by Ash — February 8, 2011 @ 7:10 am


Hey Ash,
Our seamstresses only do basic hems, so aren’t able to alter any of the product. A local seamstress should be able to do something like this for you though. Be sure to ask them to do flat seaming on the top to keep it looking the same.
~Jenna GEC Online Community

Comment by lululemon athletica GEC — February 8, 2011 @ 11:52 am


I called the lululemon location where I purchased and got my hemmed pants, they could not find my pants and did not know if they were sent to me, im severely disapointed considering I spent a great amount of money on three items , I also expected better service when they said they would call me back. I am now wondering what I am to do considering I want the two pair of pants that I paid for.

Comment by Joannie — February 9, 2011 @ 2:47 pm


hi, i just bought the IN STRIDE JACKET and im wondering if you can make the arm lenght shorter, thanks

Comment by marija — February 10, 2011 @ 8:07 am


Hi Joannie,

Thanks for taking the time to contact us. I’m sorry to hear that you had a negative experience at your local store when you tried to have your pants hemmed! We’d be happy to follow up with the store directly and try to track down your pants. Give us a call at 1.877.263.9300, option 2, and one of our educators here at the GEC can help you out!

@ marija – Most of our stores should be able to hem the sleeves of the In Stride Jacket. however, you’d likely lose the thumbhole feature.

Morgan
lululemon athletica

Comment by lululemon athletica GEC — February 11, 2011 @ 12:47 pm


Hey lulu,
I was wondering if I could get my Metal Vent Tech SL Mens (The Sleeveless one) shortened at the arms by 1 inch, since it’s a bit too big right now and ‘flaps out’
Is this possible? Should I bring it into a store and check it out?
http://shop.lululemon.com/Metal_Vent_Tech_SL/pd/c/720/np/720/p/2914.html
Thanks, Zach

Comment by Zach B — February 22, 2011 @ 6:45 pm


Hey guys,
I was wondering if you could shorten/hem the arm part of the metal vent sleeveless shirt for men. It’s a bit too long on my arm. Thanks!
Jack

Comment by Jack — February 23, 2011 @ 10:34 am


Hi Zach and Jack,
Head into your local store to talk about hemming your Metal Vent Techs. You may be able to hem both the sleeves and the length of the shirt.
~ Laura, GEC Online Community

Comment by lululemon athletica GEC — February 23, 2011 @ 11:42 am


Hey Lulu,

I saw that on a previous (sept 2009) post, it said that you don’t charge for re-hemming. Since its 2011, I wonder if that policy is still in effect?

I would like to re-hem 2 pairs of pants. One of them I’ve had for a year now and it has stretched to the point now where it is now too long.

The other pair, however is a little bit strange. I just picked them up today (from being hemmed) but when I re-tried them on with my runners, they were an “extra” seam allowance (2.5 cm) too long. I wonder if that was just a random mistake when it went to get hemmed.

Please let me know what I should do and thanks!

Rachel

Comment by Rachel — March 1, 2011 @ 9:43 pm


Hi Rachel,
I don’t think there should be a problem getting your pants re-hemmed. Just pop into your local store!
~ Laura, GEC Online Community

Comment by lululemon athletica GEC — March 2, 2011 @ 12:03 pm


Hi Lulu,

I have a pair of Lululemon pants and a HUGE hole ripped in the butt along the seam. I took them to a seamstress however I’m just wondering if Lululemon would have repaired this for me for free in case this happens to my other clothing from there.

Thanks!

Comment by Natalie — March 10, 2011 @ 3:02 pm


I bought a pair of gather and grow crops last year, and i HATE wearing them because the waist is so high on me–any way that the waist can be “hemmed” down so it sits lower?
thx!

Comment by catherine hagan — March 10, 2011 @ 3:57 pm


Hi Natalie,
I’d take them into a store to discuss some options with one of our educators. Our repairs team might be able to help you out.

Hi Catherine,
Our hemmers won’t be able to alter the waistband on your crops, but you can take your Gather and Crow Crop to a local tailor or seamstress and get their opinion.

~ Laura, GEC Online Community

Comment by lululemon athletica GEC — March 10, 2011 @ 5:40 pm


I have a couple pairs of pants that are too short on me now so they sadly sit in my closet. I was wondering if it were possible to hem them into more of a crop through lululemon or if I’d have to seek out a seamstress. thanks!

Comment by Allison — March 24, 2011 @ 2:06 pm


Hey Allison,

I would definitely recommend bringing your pants into your local store to discuss hemming options with them.

~ Jordan

Comment by GEC Online Community — March 24, 2011 @ 2:48 pm


Hi, I was wondering if the pants are too wide, can they be altered or is this only for if they are too long? If I bought pants online can I return or exchange them in-store?
thanks

Comment by Anonymous — March 28, 2011 @ 10:26 pm


Also, I was wondering if the gather&crow crops ran small by any chance? My hips measure at 32 1/2 inches but I want the crops with a pattern. Do you think a size four would be fine? I am 5′ 6”, and in the ordering for the pants, there is no regular/tall option. What would be the best thing to do?

Comment by Anonymous — March 28, 2011 @ 10:30 pm


Hi Anonymous,
Our hemmers will only do a basic hem, but a seamstress or tailor in your area may be able to make your pants narrower in the leg for you.

I’ve heard feedback that the Gather & Crow Crop (http://bit.ly/eOIyP5) fits pretty true to size. With hips at around 32 inches, you’d probably be better off with a size 2, as the size 4 measures at 35 inches in the hip. Take a look at our size chart to get a better idea of the measurements used for our sizes: http://www.lululemon.com/education/info/sizes
~ Laura

Comment by lululemon athletica GEC — March 29, 2011 @ 12:08 pm


Hi I was wondering if you can get your pants hemmed more than once. If I bought a pair of long pants (Astro or Groove pants) then got them hemmed to fit me, could I bring them back in a ear or something and get them hemmed into crops if I wanted too. Would that even work? Would they look weird?
Thanks!
Bella

Comment by Bella — March 30, 2011 @ 6:47 pm


Hey Bella,

I would recommend popping into your local store to see if this is something their hemming department would be able to do for you!

Jordan
GEC Online Community

Comment by GEC Online Community — March 31, 2011 @ 1:44 pm


my lulu pants got caught on a nail in the middle of the but cheek, do they do anything for that?! :(

Comment by Krystal — April 7, 2011 @ 7:29 pm


Oh no, Krystal! No more sitting on nails. It’s just not good in general! Depending on the size of the tear, our repair gurus may be able to stitch it closed or possibly patch it. Take it into a store to be assessed by one of our educators to see if it’s fixable.
~ Laura

Comment by lululemon athletica GEC — April 8, 2011 @ 8:47 am


Is it the practice of lululemon to hem pants with a different colour thread the the rest of the pant? I have grey groove pants, and they have grey stitching. Yet they were hemmed with a navy blue-ish colour thread that is very different from the grey hemming elsewhere on the pant. I am very upset, particularly because it stands out quite a bit.

Comment by Jenn — April 13, 2011 @ 10:38 am


Hey Jenn,

All of our hemming departments are different, but if you are unhappy with the hemming of your pants, I would definitely recommend taking them back into your local store so they can take a look. Please also feel free to give us a call at the Guest Education Centre, 1.877.263.9300, option 2, if you’d like one of our educators to follow up with the store as well.

Jordan

Comment by GEC Online Community — April 13, 2011 @ 2:37 pm


I bought my first pair of lululemon pants and they are reversible but had a tag sewn into them – when I went to remove the tag, I ripped a small hole in them. I haven’t even worn them yet, and bought them at a store when I was on vacation. I’d like to suggest not having tags on the pants – or maybe just held on with a safety pin. Also – I believe there is a “showroom” in my city – is this the same as a store?

Comment by Julie — April 15, 2011 @ 9:19 pm


Hey Julie,

Thanks so much for your feedback. I’m sorry to hear about the hole in your pants! Our rip-tags are designed to be easily removed and should not haved caused a hole to form in your pants. Would you mind emailling us more details to geconline@lululemon.com, including which store you were at? We’d love to follow-up on this with you.

~ Jordan

Comment by GEC Online Community — April 17, 2011 @ 1:16 pm


Me again, Julie!

I wanted to answer your question about showrooms! Our showrooms are smaller versions of our stores. They carry some seasonal items, and mainly core product.

~ Jordan

Comment by GEC Online Community — April 17, 2011 @ 1:19 pm


Do showrooms also do hemming or do I need to go to a store?

Comment by Mary — May 9, 2011 @ 4:35 pm


Hey Mary,

Your local showroom should be able hem your pants, no problem! I’d just recommend checking their hours first, as they are usually more limited than our stores.

~ Jordan

Comment by GEC Online Community — May 10, 2011 @ 3:40 pm


I have 2 pairs of Still pants that I rarely wear as I have switched to Relaxed Fit for everyday. Can I have them hemmed into shorts?

Comment by Karen — May 14, 2011 @ 12:12 pm


can you get them hemmed in any store location?

Comment by laura — May 15, 2011 @ 2:15 pm


Hey Karen,
If you are wanting to get your pants made into shorts, I would suggest taking them into a local seamstress. Our complimentary hemming is in place for you to get the ideal inseam on your pants, and not to alter the design.

Hey Laura,
Yes, all of our stores and showrooms offer complimentary hemming. For most locations, the items to be hemmed will be sent to one of our hemming hubs, and normally take 5 days to complete.
~Jenna

Comment by GEC Online Community — May 16, 2011 @ 1:49 pm


Hi, I was wondering if I could return a pair of unworn pants with tags and receipt if they have been hemmed at the store? I would like to get a smaller size of pant, I lost some weight and now fit better in a smaller size. I just purchased the pants last week. Please let me know. Thank you.

Comment by tiara — May 18, 2011 @ 9:14 pm


Hi tiara,
Hemmed pants are final sale, so you will not be able to return them.
~ Laura, GEC Online Community

Comment by lululemon athletica GEC — May 20, 2011 @ 8:58 am


Hi there! I am a huge fan of lululemon but my scoop neck tank doesnt fit well now that I’ve recently lost a little weight. I was wondering if lululemon stores offer “hemming” for their tanks also. Thanks!

Comment by S — May 20, 2011 @ 11:01 am


Hi S,
We would be able to do a basic hem on your Scoop Neck Tank to shorten the length, but we wouldn’t be able to do any other alterations like taking in the waist.
~ Laura, GEC Online Community

Comment by lululemon athletica GEC — May 21, 2011 @ 9:27 am


Hi- i was wondering if complimentary hemming is only for north america or international?

Comment by su jin — June 1, 2011 @ 7:14 am


Hey Su Jin,
Thanks for your question. I do believe complimentary hemming is for all of our stores and showrooms, including North America, Australian, New Zealand and our Hong Kong Showroom. Feel free to reach out to your local location if you have further questions.

~Jenna

Comment by GEC Online Community — June 1, 2011 @ 1:08 pm


I just got home after picking up my pants that were hemmed and they are too short! Can I return them? I only wanted a half inch off and she pinned them at the top of the original hem and they are missing at least an inch and a half in length now!

Comment by Beth — June 5, 2011 @ 8:05 pm


Hey Beth,
Thank you for sharing this with us, I’m sorry to hear you are finding the length is too short. I would recommend taking the pants back into the store that hemmed them for you, and discussing it with an educator. That should be able to help find a solution for you.

~Jenna

Comment by GEC Online Community — June 6, 2011 @ 12:47 pm


Hi,

I recently received a pair of the Wunder Under Pants as a gift, and they are way too long for me. I prefer to wear crops for my workouts, so I was wondering if I could get them hemmed into crops? Thanks in advance!

Comment by Stephanie — June 20, 2011 @ 7:42 pm


Hi Stephanie!
I don’t think that would be a problem. Head in to one of our stores and an educator will get you set up!
~ Laura, GEC Online Community

Comment by lululemon athletica GEC — June 21, 2011 @ 8:45 am


Hi! I cannot recall: will I be able to go into the store and get my pants hemmed, and then ship them to my address in B.C.? I won’t be in town for the 5 days to wait for pick up. I wouldn’t mind paying what the rate is. Thanks!

Comment by Sophie * — June 24, 2011 @ 3:06 pm


Hi Sophie! I would discuss this with the store. All of our stores offer complimentary hemming, but I’m not sure all of our stores are able to ship out. You can find the contact info for the store nearest you here: http://www.lululemon.com/stores/
~ Laura, GEC Online

Comment by lululemon athletica GEC — June 25, 2011 @ 9:37 am


I have several Lululemon items and have always been a fan. However, I am now an unhappy customer. When I purchased my Dance Pants (or studio pants) I was cheerfully told that they could be shortened by your company at no charge to me. What your cheerful associate did NOT tell me is that I would no longer be able to have the drawstring at the hem. When I took them in to my local store to have them shortened yesterday, they informed me of this little detail. By removing the drawstring, it changes the whole style.

Upon looking on your website this morning, I see that you mention that little detail in a parenthesis. Perhaps you should be a little more open about this unfortunate situation and train your sales associates to clearly state the exception regarding the alteration of there very popular and costly pants. You and I both know that this type of alteration can be done…and you should do it for your customers

I am very disappointed.

Comment by Liana — August 4, 2011 @ 7:31 am


Hi Liana,
I’m sorry to hear that you were disappointed with our hemming policy. Yes, you should have been educated right away that you would lose the drawstring if you had your Studio Pant hemmed. Thank you for sharing your experience with us and for giving us your honest feedback.
~ Laura, GEC Online

Comment by lululemon athletica GEC — August 4, 2011 @ 11:20 am


Hi Lulu,
Recently I just bought a pair of your groove pants and am planning to get them hemmed. My only concern is that I’m still young (14) and might have some growing left. I absolutely love my pants, and I’m a little worried that if i do get a bit taller, my pants would be a bit too short on me, if this were to happen what could be done? I don’t think i really will grow much, i just want to know in case. :P
Thank you :D

Comment by Emily — August 29, 2011 @ 9:45 am


Hey Emily,
Thanks for your question! When you take your pants into your local store, get the educator helping you to make note you would like a ‘child’s hem’. This will mean if you grow anymore, a seamstress will be able to let down the hem more for you.

~Jenna, GEC Online

Comment by GEC Online Community — August 29, 2011 @ 11:25 am


I bought a hoodie for my daughter last december for her birthday. Shes only worn the sweater two or three times…. when I asked her why ( because I thought she really, really wanted one ….. ) – she told me its because she doesn’t like how long it is. ( she’s quite short).
Are hoodies able to be altered ?

Comment by Michelle — September 14, 2011 @ 8:42 am


Hi Michelle,
The zipper poses a problem when hemming one of our Scubas. Because the zipper goes all the way to the bottom, our hemmers are unable to alter the length of the hoodie. You have the option to take it to a local seamstress or tailor to see if she/he has any suggestions.
~ Laura, GEC Online

Comment by lululemon athletica GEC — September 15, 2011 @ 8:55 am


Hi:
I just got a Weather or Not Jacket and was wondering if I could get the sleeves hemmed. Is this considered basic hemming? Is it still free?

Comment by Elaine — September 22, 2011 @ 10:53 pm


Hey Elaine,

It shouldn’t be a problem to have the sleeves of your Weather or Not Jacket hemmed. It would still be complimentary through your local store.

~ Jordan
GEC Online Community

Comment by GEC Online Community — September 23, 2011 @ 12:45 pm


hey , i have grown out of my lululemon pants and i want to get the childs hem out. how do i do this?

Comment by taylor — October 8, 2011 @ 8:10 am


Hi, I’ve recently purchased a define jacket but I’m on the short side, so I was wondering if it’s possible to have the back side of the jacket hemmed a little shorter? I already asked an lulu educator at the store, and she said they cannot hem all around because of the zipper (which is why I only want the back hemmed a tad shorter). The sleeves are also a little long, is it possible to have that hemmed as well, while keeping the thumb inserts and cozy cuffs? How many days would this process take? Thanks! :)

Comment by suzanne — October 29, 2011 @ 10:21 pm


Hi, I bought a pair of still pants a few weeks ago and had them hemmed at the lululemon store. I’ve only washed them once in cold water and line dried them. Today I noticed that some of the threads are coming loose and there is some pilling on the stitching of the hem. I notice that the stitching on the hem is different from the “flat seams” throughout the rest of the pant. Anyway, the rest of the pant is great, it’s just the hemmed stitches that are coming loose. What can be done if I take it back to the store? Will they have to re hem, or just fix it? I would like to keep the length the way it is.

Comment by michelle — November 29, 2011 @ 9:54 pm


@Taylor- If you take the pants back into your local store, they’ll be able to help you with this!

@Suzanne- If you are wanting your jacket more customised beyond a basic hem, I would suggest taking it to a local seamstress. Our hemmers wouldn’t be able to hem just the back or be able to keep the thumbholes.

@Michelle- I would suggest taking the pants back into your local store if you are finding the stitching is coming undone. Get them to take a look at that type of stiching too. It should be the same type of stitch.

~Jenna

Comment by GEC Online — November 30, 2011 @ 11:28 am


HI Lulu,

I just bought running pants two weeks ago and they have a hole around the back part. I was just wondering if they would be exchanged seeing as I’ve only had them for two weeks.

Thanks!

Comment by Natalia — December 11, 2011 @ 7:01 pm


Hey Natalia,
Thanks for your question. If you have a local store near-by, I would suggest bringing the pants into them so they can have a look at them. They can then assess the pants and see what they can do for you.
If you aren’t near a store though, email a picture of the issue to gec@lululemon.com and then give the GEC a call (1.877.263.9300) or jump on a live chat with them. You can live chat with us under the ‘need help’ option at the top of the website.
~Jenna

Comment by GEC Online — December 12, 2011 @ 4:05 pm


Hi Lulu,
I received a scuba hoodie for Christmas, and the sleeves are too long. Can scuba hoodie sleeves be hemmed?
Thanks!

Comment by Deb — January 2, 2012 @ 10:24 am


Hey Deb,
We aren’t able to hem hoodie cuffs. The hemming that our seamstresses are able to provide is a basic hem. When there is detailing or features along the hem, they are unable to offer this service. For hoodies, the entire cuff would have to be removed. If you are looking to get the sleeves shortened, I’d suggest heading to a local seamstress as discussing what options they have.

Thanks for posting your question,

~Jenna

Comment by GEC Online — January 4, 2012 @ 11:30 am


Hi, I have multiple pairs of lululemon capris, which I got as gifts at least 2 years ago, but I never wear them. If I brought them into a lululemon store, would they be able to change them into shorts or something? Thanks!

Comment by Emily Dadge — January 6, 2012 @ 1:15 pm


Hi, I was wondering if you can change lululemon capris into shorts or something different, seeing as I never where my capis. Please get back to me! Thanks!

Comment by Emily — January 8, 2012 @ 7:52 pm


Hey Emily!
It’s best to bring the crops into your local store and have them take a look. They’ll know better what they can do to accommodate the request!

Comment by Allessia — January 9, 2012 @ 12:39 pm


I’ve googled this and was unable to find any answers – is it possible to return pants that have been hemmed already? Please let me know! Thanks!

Comment by Carly — January 13, 2012 @ 10:01 am


Hey Carly,
Unfortunately all products are a final sale once they’ve been hemmed. What is it that you no longer like about the item?

Comment by Allessia — January 13, 2012 @ 10:04 am


Oh, just buyer’s remorse. I figured they were unreturnable :)

Comment by Carly — January 13, 2012 @ 10:29 am


My daughter has a “pen-tipped” size hole in the leg of her Wonder Under Pants. Is there anyway to repair this before the hole gets bigger?

Comment by Cheryl Mullen — January 14, 2012 @ 12:35 pm


Hey Cheryl,
I’m not sure if this is something our seamstresses would be able to help with. I would suggest bringing the item back into a local store so they can have a look at it and determine if we can repair it or not.

~Jenna

Comment by GEC Online — January 17, 2012 @ 3:36 pm


Hello, Is it possible to have your pants made longer? The Tall length look stupid when I hem them because they dont fit properly, and the regular length are about 1 inch shorter than i’d like.

Best,
Laura

Comment by Laura — January 19, 2012 @ 6:49 am


Hey Laura,
Thanks for posting your question. Our seamstresses are only able to hem items, and aren’t able to add length to pants. If you are finding you are just shy of a Regular length, but Tall is too long, I’d suggest checking out our pants that only come in one length like the Tadasana Pant or Studio Pant. The inseam length for these items falls between the Regular and Tall measurements, so you may find them the ideal length. Also, pants like the Studio Pant have drawstrings in the bottom of the leg so you can tighten them in and fold the excess fabric under and get the perfect length.

Hope that helps,
~Jenna

Comment by GEC Online — January 22, 2012 @ 3:43 pm


Hello,

I absolutely love the fit and seams of the Groove pants, but i was wondering if it is possible to have the flared leg tapered into a straight leg like the Astro pants by the seamstress at my local lululemon?

thanks, Tess

Comment by tess — January 24, 2012 @ 1:43 pm


Come on people! Can’t you people read?

Comment by Joyce — January 29, 2012 @ 12:30 pm


If I bought a pair of the Groove pants and they are a tad too short, can I take them to a store to get hemmed to be capri length? Thanks!

Comment by Kate — January 29, 2012 @ 6:42 pm


Hi Kate,

If your Groove Pant is short, you can reach out to our local store to see which hemming options are available. We are only able to provide straight hems for garments meaning that we can’t provide specific alternations for an item. I recommend reaching out to your local store with the garment to inquire about the options available. Here’s a quick link for our local stores: http://www.lululemon.com/stores/ Thanks for the question!

~ Siya

Comment by lululemon athletica GEC — January 30, 2012 @ 10:43 am


Hello there!

I bought a pair of lulu groove pants a year and a bit a go and the seem is coming out at the top of the pants, I was just wondering what could be done about this.

Thanks.

Lauren

Comment by Lauren — February 15, 2012 @ 6:36 am


Hi Lauren,

Your best bet is to take your pants to a local store, they’ll be able to take a look at the seam and see what we can do for you!

allessia
digital storyteller
lululemon athletica

Comment by Allessia — February 15, 2012 @ 10:51 am


Hello,

I recently bought a pair of groove pants and “basic” hoodie. I was very sad when my jacket cot a rip on the sleeve and it’s getting worse. Now I noticed there is a small hole forming on my groove pants! Is there anything I can do?! I have only had them for a couple months!

Comment by Natassja — March 12, 2012 @ 8:44 pm


Hi Natassja,

I’m sorry to hear about out hoodie and Groove Pant! If you’re close to a local store you can take your items in so that an Educator can asses them. If you’re not close to a local store, send us a few photos, along with your contact information to gec@lululemon.com. Thanks for reaching out.

~ Siya
GEC Online

Comment by lululemon athletica GEC — March 13, 2012 @ 9:40 am


Hi I bought my lulu lemons and after a few wears it started to get these almost beady looking fabric balls on the sides and I was wondering if they would replace them

Comment by Bonny — March 16, 2012 @ 11:57 am


Hey Bonny,
Thanks for reaching out. If you have a local store, I would suggest taking the pants in for an educate to take a look at it. They’ll be able to determine if it is something that happened from wear, or if there was a quality issue with the product.

If you don’t have a local store though, feel free to call us at the Guest Education Centre, 1.877.263.9300 option #2

Thanks
~Jenna

Comment by GEC Online — March 16, 2012 @ 3:59 pm


Hello,

I recently bought a metal vent tech short sleeve shirt for my husband and I was wondering if he could get the length shortened?

Comment by sara — March 17, 2012 @ 11:34 pm


Hi Sara,

All of our lululemon athletica retail stores offer complimentary hemming on various lululemon styles.
Product that can be hemmed includes:

- Pants, crops & shorts – without affecting the original design (includes reversible styles)
- Sleeves on basic long-sleeved shirts and jackets
- The bottoms of tanks/shirts, unless pockets or slits are affected

Please take the item you need hemmed to the lululemon retail store closest to you. Once dropped off, your product will be ready in approximately 5 days. Please note that we will hem old lululemon pieces, but they must be clean and the hem not frayed.

~ Siya
GEC Online

Comment by lululemon athletica GEC — March 20, 2012 @ 8:42 am


Hi!
My mom just bought me a pair of Tadasana Slit Crops when she was on vacation in the US at one of the outlet stores. They are two sizes too big. Do I have any options for hemming? Sorry if this is a duplicate question.
Thanks!
Diana

Comment by Diana — March 27, 2012 @ 10:22 am


Hi Diana,

All of our lululemon athletica retail stores offer complimentary hemming on various lululemon styles.
Product that can be hemmed includes:

- Pants, crops & shorts – without affecting the original design (includes reversible styles)
- Sleeves on basic long-sleeved shirts and jackets
- The bottoms of tanks/shirts, unless pockets or slits are affected

Our local store have hemming hubs that offer straight hems so we are not able to alter the width of the garment. If the length is more of your concern, you’re more than welcome to take your garment into a local store.

~ Siya
GEC Online

Comment by lululemon athletica GEC — March 27, 2012 @ 2:54 pm


I have two pairs of lululemon pants that I have worn for some time and, as of lately, I find that they are dragging on the floor constantly, slightly under my shoes. (I believe they are sitting lower on my waist now). Due to not noticing this right away, the bottom of the pants have begun to wear and tear.. Is it still possible to get them hemmed in this condition?

Cheers

Comment by Candice Johnson — April 5, 2012 @ 8:15 pm


Hey Candice,

I would definitely suggest bringing your pants into a local store to see if they can be hemmed. If we’re not able to do it, they might be able to suggest a local tailor that could take on the job for you. Thanks for your question!

~Tess
GEC Online Community

Comment by lululemon athletica GEC — April 7, 2012 @ 11:26 am


Hello.
I had a pair of lulu pants that I wore after I was pregnant (until I lost the baby weight). They’ve since sat unused for several years (in like new condition). I recently gave them to my mother, and she brought them to a Lulu store to be hemmed to her length. I have had pants hemmed in the past, and Lulu always replaced the logo if it was removed when hemming. This time, they didn’t. When my mother asked about it when picking up her pants, she was told “we don’t replace the logos anymore”. Is this accurate? I was quite surprised that this is no longer offered. They now look like “no name” pants. Would have been nice to know this before they hemmed the pants. :( Thanks.
Alena

Comment by Alena — April 12, 2012 @ 7:45 pm


Hey Alena,

I’m sorry to hear you’re disappointed and I’d love to look into this further for you. Would you be able to email details (such as the date and store you visited) to geconline@lululemon.com? I’d be happy to follow up with the store for you.

~Tess
GEC Online Community

Comment by lululemon athletica GEC — April 14, 2012 @ 10:41 am


Hello.
I recently purchased my first pair of Wunder Unders that are reversible. I don’t know how to remove the tag that is on the inside, and I would not dare put a hole on my pants. How do I take off the tag effectively and safely? (for the pants) Thanks, Jordyn

Comment by Jordyn — April 21, 2012 @ 9:34 am


Good question, Jordyn! The long white tag on the inside of the waistband is a rip out tag – meaning you can actually just tear it out without damage to the pants. Hope this helps!

~Tess
GEC Online Community

Comment by lululemon athletica GEC — April 21, 2012 @ 11:23 am


Hi,
My sister got a new pair of lululemon yoga pants so she’s giving her old ones to me. I was wondering if I could still get them hemmed? Would I ask for a child hem when I grow taller later?

Comment by Patrice — April 29, 2012 @ 12:05 pm


Hi Patrice,
Great question. You can head into your local store to have your pants hemmed, we just ask that they are clean before hemming. We are able to put a child’s hem on the pant so you can grow into them too. For a list of our local stores, feel free to visit this quick link: http://bit.ly/9YPAqc
~ Siya
GEC Online

Comment by lululemon athletica GEC — May 1, 2012 @ 1:19 pm


I just got a pair of pink jogging shorts last week and only wore them twice and the lulu symbol on the leg is falling off already, and looks bad hanging there and only being half the symbol! Is there any way of getting that fixed as it’s a huge disappointment? Thanks

Comment by Ali — May 1, 2012 @ 10:27 pm


Hey Ali,
Thanks for reaching out! If you have a local store nearby, bring the shorts in for an educator to have a look. However, if you don’t have a local store, feel free to send a picture of the issue to gec@lululemon.com and we can help you out through the Guest Education Centre.
~Jenna

Comment by GEC Online — May 4, 2012 @ 12:23 pm


Hi! I caught my lululemon running pants on a screw this evening and was wondering if lululemon does repairs for holes?

Comment by Quinn — May 13, 2012 @ 7:55 pm


Hi Quinn,

Our stores are able to repair items but I suggest taking your pants into your local store so they can take a look a closer look at the pants to see if it’s something we can repair. Here’s a list of our local stores and their store hours: http://bit.ly/9YPAqc If you’re not near a store, send us a few photos to gec@lululemon.com and we’ll see if we can repair the pants for you.

~ Siya
GEC Online

Comment by lululemon athletica GEC — May 15, 2012 @ 9:38 am


Hello,
Do you also offer hemming on tank top straps? I just bought a tank that I love (and it fits well otherwise), but the straps slip off of my shoulders at times.
Thank you!

Comment by Molly — May 22, 2012 @ 11:07 am


Hi, I have a pair of lululemon shorts they fit fine and the exterior is in good shape but the interior lining has now frayed and has a rip in it – is this repairable, in Vancouver where can I take it?

Comment by Bob — June 10, 2012 @ 9:50 am


Hi Molly,
Our local stores offer straight hems on garments and since the straps on a tank top are different I suggest heading into your local store for closer look at hemming options. Here’s a list of our local stores and their store hours: http://bit.ly/9YPAqc
~ Siya
GEC Online

Comment by lululemon athletica GEC — June 10, 2012 @ 11:18 am


Hi, I have a pair of Lulu capris that have a slit up the back of the legs with an elastic that runs all the way around the bottom of leg and is visable in the opening where the slit is. Just wondering if I can cut the elastic and pull it out of there?

Comment by Tanya — August 21, 2012 @ 7:47 pm


I have a pair of flared cropped knee length lulus, that i have had for a while & wanted to get them hemmed into shorts, is thaat possible

Comment by Sophie — August 30, 2012 @ 6:18 pm


Hi, I just got a rip in my run fast and easy pair of lulus! Its on the top of my thigh, just a small hole. I was wondering how to go about fixing this, or if it is even worth repairing?

Comment by Robyn — September 28, 2012 @ 6:37 pm


Hi, I need to buy a pair of the wunder under pants for some of my dance performances but I am also losing weight right now. Is the only alterations you guys do hemming or do you do other alterations as well? It’s just the fact of spending the money on them and then them possibly being to big for me down the road which would be sad! Thanks!

Comment by Sam — October 17, 2012 @ 10:46 pm


Hey Tayna,
I believe the elastic is just a continuous cord, so you should be able to if that is something you really want to. I would double check that it isn’t partially sewn though.

Hey Sophie,
This service is for basic hemming when the item is a little longer than needed. We don’t offer anything where the intended design of the product will be changed, so won’t hem pants into shorts. You could always take the item to a local seamstress if you do really want to alter them.

Hey Robyn,
If a hole occurs within the fabric, this is not something we will be able to repair as it does effect the integrity of the fabric. You are more than welcome to take it into your local store so they can take a closer look and provide you with their recommendations.

Hey Sam,
Our hemming service is just for basic hems to remove that little bit of extra length. Altering the style is not something we offer. You can always see if a local seamstress could alter the style if you needed.
~Jenna

Comment by GEC Online — October 19, 2012 @ 1:23 pm


Hi there – should all pants have a symbol on the leg just below the knee? The pic online of the groove pants shows a symbol on the leg just below the knee, but my pair doesn’t have one – what can I do? Thanks!

Comment by Lisa — October 22, 2012 @ 12:45 pm


Hey Lisa,

Our designers have been known to mix up the location of our logo. If it’s not on the left leg, it should be on the back of the waistband. We’re these purchased at one of our stores or strategic sales partners? If you still have questions or concerns, you can bring them into your local store and they can help you out.

~Tess

Comment by GEC Online — October 26, 2012 @ 11:15 am


Hi, unfortunately the lululemon astro pants i have purchased recently, have a small tear on the right knee. I would like to know the best way to repair this tear so that is virtually invisible and i can wear them again without noticing that they are ripped. Please tell me if your store offers this service. thank you!
Ardi.G

Comment by ardi — October 26, 2012 @ 2:52 pm


Hey Ardi,

Since the tear isn’t on a seam, it will be difficult to repair so that the hole is virtually invisible. The best thing to do is to bring the pants to your local store and they can discuss some options with you.

~Tess

Comment by GEC Online — October 27, 2012 @ 12:23 pm


Hi, I was given some Astro pants as a birthday gift that turned out to be a little short (the regular length). I cannot return them because the return window has expired, so I have been wearing them but the length is an issue. Is there any way the hemming service can take them out at all, even just a tiny bit? Thanks.

Comment by Rebecca — November 11, 2012 @ 8:02 pm


Hi Rebecca,
Thanks for your question. While our local hemming hubs are able to provide straight hems to take away length we’re not able to add length to our products.
~ Siya
GEC Online

Comment by lululemon athletica GEC — November 12, 2012 @ 11:32 am


Hi! I have a pair of lululemon pants that are a size too big, would i be able to get them hemmed into tights of the same size? & if not, what could i get them them hemmed into?

Comment by EmilyH — November 12, 2012 @ 12:56 pm


Hi EmilyH,
Our local hemming hubs are able to provide straight hems which means that if you wanted to literally cut length off the bottom of your pants you can head into your local store to see if this is something they can accommodate for you.
~ Siya
GEC Online

Comment by lululemon athletica GEC — November 12, 2012 @ 3:54 pm


Does the Louisville Lululemon offer the hemming service?

Thanks!

Comment by Alanna — November 22, 2012 @ 9:33 pm


Hey Alanna,
All of our stores and showrooms offer the complimentary hemming, so feel free to swing by the Louisville showroom.
~Jenna

Comment by GEC Online — November 23, 2012 @ 1:19 pm


Hello, I got my pants hemmed by lululemon and I already have it at home. However, I find it too short for my liking. What can I do at this point? Can I still go back to the store and get refitted and get something longer?

Comment by Camille — December 6, 2012 @ 2:51 pm


RSS feed for comments on this post. TrackBack URL

Sorry, the comment form is closed at this time.