put your goals out there.

The perfect fit

Above: Alex in her new pair of perfectly fitting Groove Pants. 

I recently had a guest experience that has impacted me on so many levels that I had to share it.

A young woman named Alex and her little sister were in the changing room having the little sister's pants hemmed. Alex was trying on one of our new hoodies and trying to decide between two colours. After deciding that the one with the pink stripes fit nicely the little sister made a comment about how Alex wouldn't have fit into that hoodie a few months ago.

Always curious to learn more about our guests I asked Alex what her sister meant. She told me that she is 20 years old and that she was a size 24 in January. At that time her doctor told her that she had to lose weight and change her habits or the long-term impact on her health and life would have severe consequences. Since her doctor's warning Alex has revolutionized her lifestyle – incorporating healthy eating and regular exercise. To date she has lost an amazing sixty pounds.

Alex then said that her "goal has been to fit into a pair of lululemon pants."

While the girls got changed, I grabbed our incredible store manager and told her that I really wanted to do something to demonstrate that lululemon is a goal-oriented and health conscious team would support Alex in her goal. Rebecca asked me what I wanted to do. "I want to give her that first pair of pants," I said. I was floored when Rebecca responded with "Do it!"

Pulling Alex aside, I said "we are really proud of the changes that you have made to live a better life and that you have made our company a part of them. We are going to give you that pair of pants that you have set as your goal. If they don’t fit today, you can come back when you are ready. But let’s go give it a try now!"

Nervous as to whether or not she would fit into the pants, I suggested we grab the Groove Pants that matched her hoodie. She went back into the change room to put them on. When she came out the pants fit her perfectly. She achieved her goal without even knowing it.

Ultimately Alex took the pants and hoodie home, hopefully as proud of her accomplishment as our team was of her for completing her goal.

It was an amazing thing that the lululemon athletica Rideau Centre team did to support this young woman and it was personally rewarding to be a part of it. I wish Alex the best of luck in accomplishing her next goal.

By putting your goals out there you have a better chance of building the support network required to achieve them. How do you put your goals out there? How do you support others?

From the back

The perfect fit

read more related posts:


Congrats to Alex! It’s hard to lose weight when your so uncomfortable in your body. Just last summer I wouldn’t put a bathing suit on, but now I don’t even hesitate! I lost a good 30 pounds by just changing my eating habits. It’s amazing what you can do when you set your mind to it. LuLuLemon is great at making women feel comfortable in athletic apparel, because it fits perfect & is classy at the same time. Very proud of Alex, I know how hard it is, but you did it!

Comment by Chelsea Joy — July 31, 2009 @ 12:57 pm

Wow, this is so wonderful and touching…. Lululemon is not just your average clothing store, they go above and beyond supporting people in the community. Hugs to Lululemon…. I<3 Lululemon.

Comment by asiancuddly — July 31, 2009 @ 12:58 pm

Wow, thanks Lululemon for showing such amazing spirit and amazing customer service.

Comment by Amanda N — July 31, 2009 @ 1:07 pm

Congrats to Alex, that is an amazing accomplishment, and to lululemon, I always knew you guys rocked, this blog entry just goes to show it!

Comment by Denise — July 31, 2009 @ 1:12 pm

Congratulations Alex! I have been there, I know how hard it is. Keep up the good work, you look great, but more importantly, you know you can achieve anything you want now.

Comment by julie T — July 31, 2009 @ 1:14 pm

Thanks everyone… Lululemon is truly amazing, and I am so excited about my new pants. They are the best pants ever, and I love my new self!

Comment by Alex Beaudoin — July 31, 2009 @ 1:21 pm

Congrats on the weight loss, I just recently lost 35 pounds myself, hardest thing ever to do. Plus you look great Alex :) keep up the good work.

Comment by Han — July 31, 2009 @ 1:40 pm

Way to go Alex! You are an inspiration for people everywhere who are trying to adopt a healthier lifestyle. Thank you for being courageous and sharing your goals.

Comment by t — July 31, 2009 @ 2:02 pm

Way to go Alex, keep it up, but always remember, that no matter what you look like, you are ALWAYS a valuable person, to yourself, to others and to God! I also have been working hard to get the body I want, so far so good, down 40 pounds, 20 to go, but feeling great! Be the best person you can be! Seija Brown

Comment by Seija Brown — July 31, 2009 @ 2:03 pm

This story is truly amazing and touching. I don’t even think of Lululemon as a retailer. I see your company as pure inspiration and a motivator to so many people! I am so proud of your both Alex and Lululemon for their kind hearts and accomplishments!

Comment by Lauren Baker — July 31, 2009 @ 2:12 pm

Congrats Alex, we’re so proud to be a part of your journey, make sure you keep in touch and share more of your successes!

Comment by Rebecca (Store Manager) — July 31, 2009 @ 2:17 pm

That is so good u were able too do that for yourself.

Comment by Karissa — July 31, 2009 @ 2:22 pm

Congrads Alex. thats amazing. when i first started to lose weight that was my goal also to fit into Lulu clothes! Keep it up as i am too!!!

Comment by Joanne Denomme — July 31, 2009 @ 2:36 pm

Great job alex! This is amazing and you should be so proud of yourself! AND now you’re a celebrity :P keep it up!

Comment by Sarah — July 31, 2009 @ 2:56 pm

Wahoo! Alex is AWESOME!

Comment by Sarah — July 31, 2009 @ 3:08 pm

Congratulations Alex! Your story is so touching and inspiring. Keep up the good work! :)

Comment by Laura — July 31, 2009 @ 3:18 pm

cool story, congrats to Alex and kudos to the folks at Lulu! The world needs more of this :-)

Comment by KB — July 31, 2009 @ 3:22 pm

That is a tremendous achievement ALEX! Keep pushing forward to reach your goals. Your story will help motivate people everywhere! And to the woman who took the time out to get to know her customer and pay it forward, kuddos to you. We can all learn from this lesson. Already loving your store, I love it even more. Thank you for sharing!

Comment by Marie — July 31, 2009 @ 3:31 pm

That is awesome! I had a very similar experience… I decided to start running almost 2 years ago because I wanted to be healthier and loved the idea of being a runner (which I NEVER thought I would ever be). I was getting so frustrated with not being able to find running clothes (good or cheap) that fit on my 214lb 5’3″ body, that I almost gave up… until I walked into a lululemon store in Calgary! I think I spent $500 just on clothes for running (bounce breaker bra is AMAZING!! and still gives me great support after almost 2 years of running!) Since then, I still wear ONLY lulu clothes running. They are amazing… lasts forever, comfy, and looks great on anyone!

Comment by sarbobar — July 31, 2009 @ 3:44 pm

That is amazing Alex, We can do anything if we put are mind to it!! Spirit Mind and Soul. Way to go to the staff at lululemon for making such a difference to Alex. She looks great!!

Comment by Angela — July 31, 2009 @ 4:22 pm

congrats alex on a job well done! You are an inspiration to me, and I’m sure many others! lulu looks great on you!!

Comment by Monika — July 31, 2009 @ 4:37 pm

I LOVE this story……I think I seen it pop up on the Facebook group, but reading it like this with all the details……..I’m near tears. Great company, and way to go Alex :) Cheers!

Comment by Krissy L — July 31, 2009 @ 4:38 pm

Way to Go Alex!!!

Thanks Lara and team for sharing Alex’s story with us. I got goose bumps and a little teary. There’s nothing in the world like reaching a goal.

Thanks for being so inspiring!

Comment by Melissa — July 31, 2009 @ 5:36 pm

Congrats Alex!
You are truly an inspiration to all! I am so very proud of you and Lululemon for being part of your journey. All the best. <3

Comment by Stephanie — July 31, 2009 @ 8:12 pm

kudos to both alex, the lll salesperson (lara), the store manager and lululemon inc. All you guys are amazing!

Comment by michelle khoo — July 31, 2009 @ 9:07 pm

What a great story, that is the Lulu I know and love….way to go Rideau! Miss you all!

Comment by HeatherR — July 31, 2009 @ 9:26 pm

As Alex’s Godfather I’m very proud of what she has accomplished, and I love her with all my heart.

Thanks Lulu for being such a great retailer and for caring.

Comment by Dave Beaudoin — August 1, 2009 @ 7:27 am

Congrats on reaching your goal Alex! Certainly an inspiration to all. Keep up the great work!

As well, this just goes to show what customer service really is. Great job to the staff at Lululemon.

Comment by JenniferW — August 1, 2009 @ 9:45 am

This is an awesome story, and makes me happy to be a repeat lulu customer!

However, as a bigger girl (I wear 10-12 in lulu), what I’d like more would be to see more of your pieces be offered in bigger sizes– have everything offered up to a 12, and more things offered up to 14, or a 16.

I think it’s awesome that your clothes are aspirational, and motivated Alex move forward on her path to fitness and health, but it’d be MORE AWESOME if you could outfit women while we’re on the way!

Comment by Josie — August 1, 2009 @ 2:02 pm

Alex – you are truly an inspiration to all of us who have been trying to get healthy and lose excess weight. Way to go girl!!!!!

Comment by Dana — August 1, 2009 @ 8:41 pm

Thanks for sharing the story. I have also lost over 60 lbs, and my first goal was to fit into a lululemon remix hoodie. I was able to buy my first hoodie 2 years ago, and am happy to say that not only have I bought a 2nd, and many pants & shorts, but I can now wear a size smaller.

Go Alex! You’ve managed to change your life & that’s awesome!

Comment by Kathryn — August 2, 2009 @ 7:45 am

Awesome work, Alex! Keep it up!
And great of the team to help her out!
I love this story. I’ve had clients in the past want the same and so when they walk in to the store and can fit in the pants and feel great, it is so inspiring and makes them work even harder. I have a 68 year old client who thought ‘no way could she fit into the pants or tanks”. I kept promising her that she had put in the work and would look great…she went in to our local Oshawa store and came out with oodles of stuff and is the biggest Lululemon fan!

Comment by Richelle from Bodysculpt Fitness and Yoga — August 2, 2009 @ 10:14 am

Just wanted to leave a message and say kudos to the educator who helped Alex. What a way to make an experience!

Comment by Rob Craig — August 2, 2009 @ 2:42 pm

Congrats Alex! This is an awsome story. Sounds like a great and supportive working environment

Comment by Taraneh — August 2, 2009 @ 6:06 pm

Great story. Congrats Alex on making the changes for a better life. I find that the one of the best things about lululemon is the idea that they make people feel comfortable in their clothing so that they can have the courage to face the uncomfortable aspects of their goals. “Do something each day that scares you.” Creating big goals should be something that is scary, but with the support of people around you, you can get over the hurdles and do anything it takes to accomplish them. I have set many goals for myself which have seemed outlandish and crazy at first, but it didn’t stop me from eventually achieving them. I am always humbled by ultramarathoners, Tour de France cyclists and performers in Cirque de Soleil etc. and it forces me to re-evaluate the limits of the human body/spirit and shows we are capable of so much more.

Comment by Brian Groot — August 2, 2009 @ 8:32 pm

good job I no it is hard

Comment by sara — August 3, 2009 @ 6:44 am

WOW! i am sooo happy for Alex, she has to thank the great team at lululemon as well as herself for not giving up! I fit size 12 in lulu hoodies and14 in the pants, i’m so greatful that they make those sizes. Thanks lululemon your the best!!!

Comment by molly L — August 3, 2009 @ 10:47 am

Your sucha live saver lululemon!!! By the way this ia molly younger sister Alexis im a size 16 woo hooo!

Comment by molly L — August 3, 2009 @ 11:01 am

Alex! I am so excited for you, way to go! I love Lululemon so much because their clothes fit my bigger-by-society-standards body, and make me look fabulous. I totally use Lulu to motivate myself, by saying if I achieve a new goal then I get new clothes. Mmmmmmm….new clothes….. off to shop now!

Comment by Ellen Leonard — August 3, 2009 @ 6:23 pm

What a truly inspirational story. I myself am on a weight loss journey. After having a baby and then going through depression, I am at my highest weight ever, but reading this experience is so motivational and makes me think I can do it too. Way to go Alex! Lululemon you are inspiring.

Comment by Chick — August 3, 2009 @ 7:15 pm

Great job Alex, having lost 40 lbs myself I know how how hard you have worked to acheive your goal.

Rideau Center has awesome staff, they make you feel so welcome, and they take the time to get to know their customer even when the store is busy.

Comment by Alison — August 4, 2009 @ 3:38 am

Congrats Alex you look great! I think I’m about the same size as you…what size lulu pants and hoodie do you fit in?

Comment by Bobo — August 4, 2009 @ 10:44 am

Bravo Alex…your determination and hard work have taken you to your goal and will carry you beyond this still.Special Congradulations to Rebecca and her team at the Rideau Center. Your warm and helpful approach to your clients strives to determine their needs and help them to achieve their goals. Lululemon is so successful because of these caring staff members.Thank you.

Comment by Ruth Barker — August 7, 2009 @ 1:49 am

Another reason to love Lulu Lemon! What an amazing story & I’m so glad to hear what you did for Alex. I love that you really support women in finding a healthier lifestyle, not to judge but to help them find a happier, healthier way to embrace their lives.

And if you’re reading this Alex, CONGRATULATIONS! Keep up the great work.

Comment by Bethany — August 7, 2009 @ 11:25 pm

LARRAAAA!!!! I love love love this. =D you are incredible. Miss you!

Comment by Char — August 20, 2009 @ 1:16 pm

Alex! im so proud of you, you’ve worked so hard to achieve your goal and you look absolutely fabulous. Keep up the hard work!
Love Dan & Sammyd

Comment by Sam — August 24, 2009 @ 12:28 pm

As an update, Alex just completed the National Capital Race Weekend 10 km! So proud of her!!!

Comment by Lara — June 12, 2010 @ 7:56 am

I have battled weight issues all my life. Only as of recently I had finally managed to maintain my goal weight for about 3 years before gaining it all back with my pregnancy. One year postpartum and I’ve only managed to get down to about 205lbs (5’7 frame Size 16-18 aprox) I agree with the previous poster who’s comment indicated a request for plus sized active wear. Several months ago I was visiting Winnipeg and stopped in the LULU store just to get an idea of the sizing available. I looked away from fellow shoppers in teary eyed shame as I unsuccessfully tried to zip up the largest sized hoodie I could find. My first thought was “Am I doomed to work out in my hubby’s sweats and beer case t-shirts?” Having nothing remotely flattering to wear when out to exercise has had a HUGE impact on whether or not I actually leave the house therefore I think LULU really needs to start tapping into the plus sized market. If not for incentive for larger people like myself to get up and get moving then at least for sales and profit. I know a ton of larger women just itching to don a pair of those great ass pants! FYI Just purchased my first pair of groove pants online. Sz 12. Not a snowballs chance in hell I’ll fit them anytime soon but I’m determined to work out naked if I have to in order to restore my body to it’s former glory! To Alex..If anyone what it’s like to work like a sonofabastard to get where you are it’s me..Bang up job babe! Proud of you!

Comment by Leah — March 12, 2011 @ 10:38 pm

I recently had a horrible experience with a store in California and it makes me so hopeful to read about customer service that goes above and beyond what they’re expected to do. It shows me that Lululemon training has to be doing something right and that my experience is just that ONE store out of so many in the world. To the educator to helped Alex, I wanted to say thank you in helping me believe in Lululemon again. To Alex, I wanted to say that I may not know you but I’m proud of you :) Thanks.

Comment by Eleanor — August 12, 2011 @ 1:39 pm

Hey Eleanor,

I’m sorry to hear that you’ve had such a negative experience in one of our stores in the past. If you’d like to chat about this further, please feel free to give us a call at the Guest Education Centre, 1.877.263.9300 or to email details to gec@lululemon.com. One of our educators would be happy to discuss your experience with you.

~ Jordan
GEC Online Community

Comment by GEC Online Community — August 16, 2011 @ 10:21 am

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