This privacy policy (this "Privacy Policy") sets out the privacy policies and practices for lululemon athletica inc. and its subsidiaries and affiliates including ivivva athletica canada inc. ("lululemon") with respect to the collection, use, and disclosure of personal information by lululemon. This Privacy Policy applies to information collected from you by lululemon via this website and other websites operated or provided by lululemon, including www.lululemon.com, www.lululemon.ca, www.ivivva.com and various subdomains (collectively, the "Sites"); our retail stores (the "Stores"); our Guest Education Centre (the "GEC"); and other places where we may collect personal information. This Privacy Policy also sets out how you can access certain information that lululemon may collect about you. In this Privacy Policy, "personal information" means information about an identifiable individual as further defined under applicable privacy laws.
Please note that the Sites may contain links to other third party websites that are not controlled or operated by lululemon. This Privacy Policy does not apply to such third party websites, and lululemon is not responsible for the content of such third party websites or the privacy practices of such third parties. Therefore lululemon encourages you to request and review the privacy policies of any third parties upon disclosing your information such parties or visiting such third party websites.
BY SUBMITTING PERSONAL INFORMATION TO LULULEMON OR ITS SERVICE PROVIDERS AND AGENTS, YOU AGREE THAT LULULEMON MAY COLLECT, USE AND DISCLOSE THAT PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting lululemon at the address provided below. If you refuse or withdraw your consent, lululemon may not be able to provide you or continue to provide you with certain services or information which may be of value to you.
lululemon reserves the right, in lululemon's discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. All revisions will be posted to the Sites and will apply to any personal information collected on or after the date posted. However, lululemon will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your personal information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law. This Privacy Policy was last updated July 29th, 2011.
lululemon may collect personal information in connection with your use or purchase of lululemon's products and services, including at the Stores or through your use of the GEC or the Sites, which may include information provided in connection with the following activities:
The personal information that lululemon may collect may include your name, username, password, email address, age, date of birth, gender, address, telephone number, credit card and debit card numbers (with expiration dates), personal preferences, and any other personal information that you choose to include in your profile, your submissions of your goals to lululemon, or in other communications to lululemon. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual, that is provided by you to lululemon.
lululemon may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Sites, the routes by which users access the Sites and use of any hyperlinks available on the Sites. lululemon or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Sites and the Sites' features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted.
Like many websites, lululemon utilizes "cookies" to maintain a record of your visit to the Sites. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided lululemon with personal information. Cookies help lululemon to improve the Sites and to deliver more personalized service by enabling lululemon to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the Sites. Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting lululemon's cookies, you may follow your Internet browser's steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Sites.
An IP address is a computer's numeric address, by which it can be located within a network. lululemon may record your IP address when you visit or use services or features on the Sites. lululemon may use your IP address for the purposes noted above, and also to help diagnose problems with lululemon's server, or to administer the Sites. lululemon may also use your IP address to identify you when lululemon feels it is necessary to enforce compliance with this Privacy Policy or the Terms of Use, or to protect the Sites, systems, information, employees, service providers, business partners, users, customers and others.
To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, lululemon uses physical, technological and administrative procedures to protect the personal information that lululemon collects that are appropriate to the sensitivity of the personal information.
Nevertheless, Internet transmissions are never completely private or secure. You understand that any messages or information you send to the Sites may be read or intercepted by others. If you have any questions about the security of personal information collected by lululemon, please contact: privacyofficer@lululemon.com. You should also be aware that certain aspects of the Sites are not confidential and are available for public viewing. For example, other users of the Sites will be able to view your profile and goals that are publically available. Any submissions that you may post to any publicly available blogs or other publicly available features of the Sites are not confidential and may be viewed by other users of the Sites. By making personal information publicly available where the Sites allow you to do so, you consent to such publication by lululemon or its service providers and agents. Please refer to the Terms of Use for additional provisions relating to user submissions that may apply to you.
Upon lululemon's collection of your personal information, lululemon may use such personal information internally, separately or in combination with pre-existing information, for the following purposes:
Personal information collected by lululemon may be stored and processed in the United States, Canada or Australia. While in another jurisdiction for processing, the information may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction.
lululemon may disclose your personal information to its subsidiaries or affiliates and to third parties whom lululemon hires to provide services on lululemon's behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about lululemon's products and services. lululemon will only provide those third parties with the personal information that they need to deliver the services to lululemon and/or on lululemon's behalf. In the event that lululemon is involved in a business transaction, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving lululemon, your personal information and any other information lululemon may have collected through may be transferred to another party in connection with such transaction. lululemon may also disclose your personal information to legal, financial, insurance, or other advisors in connection with such business transaction or management of all or part of lululemon's business or operations; as consented to by you from time to time, including to fulfill any other purposes that are identified when the personal information is collected; or as otherwise permitted or required by law.
The personal information that you provide will be retained by lululemon in accordance with applicable laws.
lululemon recognizes the privacy interests of children and lululemon encourages parents and guardians to take an active role in their children's online activities and interests. The Sites are not intended for children under the age of 13. lululemon does not target its services or the Sites to children under 13. lululemon does not knowingly collect personal information from children under the age of 13.
lululemon does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further email communications from lululemon (except in connection with information, products or services that you specificaly request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by lululemon. If, at any time, you prefer not to receive any other form of communication from lululemon, you will have the ability to unsubscribe from such communications by contacting: gec@lululemon.com.
Upon your written request, subject to certain exceptions, lululemon will inform you of the existence, use and disclosure of your personal information and give you access to that information. Requests for access should be sent in writing to the Privacy Officer at the address provided below.
lululemon welcomes questions and comments about this Privacy Policy. Questions or comments should be directed to the Privacy Officer at: lululemon athletica inc. Attention: Privacy Officer 400 - 1818 Cornwall Avenue Vancouver, BC V6J 1C7 Canada
